14-day right of withdrawal
You have the right to withdraw from the contract within 14 days of the day you receive the goods, without giving any reason (Section 12 of the Consumer Rights Protection Law, Cabinet Regulation No. 255 “Noteikumi par distances līgumu” [Regulations Regarding Distance Contracts]). You can return either the whole order or only some of the items.
Items being returned must be unworn, undamaged and free of any signs of use, in their original packaging and complete with all components. If an item shows signs of wear or damage, we will reduce the refund in line with the item’s loss in value, by up to its full price.
What cannot be returned
- Earrings — for hygiene reasons, the right of withdrawal does not apply to them.
- Gift cards — they cannot be returned or exchanged for cash.
If an item has a manufacturing defect, these restrictions do not apply — see “Faulty items” below.
How to request a return
- Open the Order status and returns page and enter your order number together with the email address or phone number you provided when placing your order. No account is needed.
- Select “Request a return”, choose the items and quantity you want to return, and state the reason and how you would like to receive your refund.
- Once your request has been approved, we will send you the return address and instructions. You can check the status of your request on the same page at any time.
- Send the item within 14 days of submitting your request. Return postage is paid by the buyer; you may use any carrier you choose. If you placed your order on www.rotas69.com, send the item by courier to our warehouse: ROTAS69 (SIA MANUM), Lielā iela 90, Daugavpils, LV-5415, Latvia; if it is more convenient for you, you can also send it to a parcel locker in Daugavpils. Keep the tracking number of your parcel.
If the page is unavailable, email info@rotas69.com or call +371 25946564, quoting your order number.
Refunds
We refund your money within 1–2 working days of receiving the item back. The refund is made to the same payment method you used for the purchase. If you prefer, you can receive the refund as store credit for future purchases.
We refund the price of the item. Delivery costs and return postage costs are not refunded, except where the item is faulty or the wrong item was delivered.
Exchanges
If, for example, a ring is the wrong size, select “Exchange an item” on the same page and tell us what you would like to receive instead. We will agree the details of the exchange and delivery with you through your request. If the variant you need is out of stock, we will offer you another item of the same value or refund your money.
Faulty items
If an item has a manufacturing defect or the wrong item was delivered, report it on the same page by selecting “The item is defective” and describing the problem. We will provide the return shipping label. At your option, we will exchange the item or refund your money, including the delivery cost. Worn plating and other signs of wear are not manufacturing defects.
If more than 14 days have passed
You can still submit a request — we will consider it on a case-by-case basis, and our reply will appear next to the status of your request.
Dispute resolution
If no agreement can be reached, you may refer the matter to the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv).
Seller
SIA MANUM, Reg. No. 40203414494, Gaismas iela 22-26, Daugavpils, LV-5414. Email info@rotas69.com, phone +371 25946564.
