1. The Seller and the Online Shop
1.1. The ROTAS69 online shop (the “Online Shop”) is operated by SIA MANUM, Reg. No. 40203414494, registered address Gaismas iela 22-26, Daugavpils, LV-5414, Latvia, tel. +371 25946564, email info@rotas69.com (the “Seller”).
1.2. The Online Shop operates on the domains www.rotas69.lv, www.rotas69.lt, www.rotas69.ee and www.rotas69.com. All the domains form a single system, and these terms apply to orders placed on any of them.
1.3. Orders are accepted only through the online shop. There is no physical shop, and ordering by phone is not available.
2. Application of the Terms
2.1. These terms (the “Terms”), together with the Privacy Policy, the Shipping Policy and the Refund Policy, form the distance contract between the Seller and the buyer (the “Buyer”).
2.2. By placing an order, the Buyer confirms that they have read and agree to the Terms, that they have legal capacity and that the information they have provided is true. If the Buyer is a legal entity, the order is placed by a person authorised by it.
2.3. The Seller may amend the Terms by publishing the new version in the Online Shop. An order is governed by the version of the Terms in force at the time the order was placed.
2.4. The contract takes effect when the Seller sends the order confirmation to the email address provided by the Buyer, and remains in force until the order has been fulfilled. After that, the Buyer retains the consumer rights provided for by law.
3. Prices
3.1. All prices are stated in euros and include VAT. The price shown at the time of ordering is binding on both parties.
3.2. The delivery cost is not included in the price of the product; it is shown before the order is confirmed and depends on the chosen delivery method and country. Delivery methods, prices and the conditions for free delivery are set out in the Shipping Policy.
3.3. The Seller may change product prices and product information at any time; such changes do not apply to orders already placed.
3.4. If, owing to a technical error, an obviously incorrect price is shown in the Online Shop, the Seller may cancel the order, informing the Buyer accordingly and refunding the amount paid. The Buyer is not entitled to demand delivery of the product at the erroneous price.
4. Cancellation of orders by the Seller
4.1. The Seller may cancel an order only in the following cases: the product is out of stock; an erroneous price was shown (clause 3.4); the Buyer has not provided the details required for delivery and cannot be reached; there are reasonable grounds to suspect a fraudulent transaction.
4.2. The Seller informs the Buyer of the cancellation without undue delay, by email to the address provided, and refunds the amount paid to the same payment method within 14 days at the latest.
5. Product availability and images
5.1. Products are available while they are shown in the Online Shop and are in stock.
5.2. If, after an order has been placed, it turns out that a product is not available, the Seller informs the Buyer without undue delay and offers an equivalent product or refunds the amount paid (clause 4.2).
5.3. Product images and descriptions are for information purposes. The actual colour, shine or shape of a product may differ slightly from what is shown, depending on the lighting, screen settings and the production batch; this applies in particular to jewellery plating. The colour and texture of natural stones differ from piece to piece.
6. Orders and payment
6.1. The Buyer can place an order as a registered or unregistered user.
6.2. The Buyer is responsible for the accuracy of the details provided and for checking them before confirming the order.
6.3. Payment is made online when the order is placed: by payment card, Apple Pay, Google Pay, Shop Pay or online bank payment, or with Klarna, iDEAL (Wero), Bancontact or MobilePay. Payments are processed by Shopify Payments and Montonio Finance UAB (Montonio). Payment in cash or on delivery is not possible.
6.4. The order confirmation is sent to the email address provided. Until the order has been handed over for delivery, the delivery point can be changed or the order cancelled on the Order status and returns page or by writing to info@rotas69.com. A new delivery point can only be chosen within the same country.
7. Discount codes
7.1. A discount code gives a percentage or fixed-amount discount, unless the terms of the code specify a different benefit, such as free delivery or a gift.
7.2. Whether a discount code can be combined with other codes or with discounts already applied is determined by the terms of each code.
7.3. Discount codes cannot be exchanged for cash, and selling them is prohibited.
7.4. The validity period of a code and the terms of a promotion are stated alongside the code or promotion.
8. Delivery
8.1. Delivery is made by the method chosen by the Buyer to the address or parcel locker specified. Delivery methods, prices, delivery times and the conditions for free delivery are set out in the Shipping Policy.
8.2. The Buyer must be reachable at the email address or phone number provided. At a parcel locker, the product is released on presentation of the code sent by the carrier; the courier may ask to see an identity document.
8.3. On receiving the parcel, the Buyer checks the packaging. If the packaging is damaged or the parcel is incomplete, the Buyer is asked to inform the Seller within 48 hours at info@rotas69.com, attaching a photo if possible.
8.4. The order is fulfilled when the product has been handed over to the Buyer or to a person designated by the Buyer. From that moment, the risk of damage to or loss of the product passes to the Buyer.
8.5. If the product is not delivered within the time stated in the Shipping Policy, the Buyer may set a reasonable additional period; if the product is not delivered within that period either, the Buyer may withdraw from the contract and receive a refund of the amount paid.
8.6. If the Buyer does not collect the parcel within the storage period set by the carrier, or refuses to accept it, and the parcel is returned to the Seller, the Seller contacts the Buyer at the email address or phone number provided and offers either to resend the parcel at the Buyer’s expense or to cancel the order. If the order is cancelled, the Seller deducts the actual cost of returning the parcel from the amount to be refunded.
9. Right of withdrawal, conformity of products and complaints
9.1. A Buyer who is a consumer has the right to withdraw from the contract within 14 days of receiving the product. The procedure, exceptions (earrings, gift cards) and refund terms are set out in the Refund Policy.
9.2. The right of withdrawal does not apply to legal entities.
9.3. If a product has a manufacturing defect or does not conform to the terms of the contract, the Buyer may make a claim in accordance with the procedure and within the time limit laid down in the Consumer Rights Protection Law, by submitting a request on the Order status and returns page or by writing to info@rotas69.com. The Seller replies within 15 working days.
9.4. Products must be used in accordance with their intended purpose and the care instructions. Wear to the plating, mechanical damage and other signs of use do not constitute a manufacturing defect, and the Seller is not liable for them.
9.5. If no agreement can be reached, the Buyer may refer the matter to the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv).
10. Final provisions
10.1. The Seller processes personal data in accordance with the Privacy Policy. Cookies are used in accordance with the Privacy Policy and the Buyer’s choice in the cookie notice.
10.2. The Seller is not liable for the temporary unavailability of the Online Shop for technical reasons or for the non-performance of obligations due to force majeure.
10.3. The Terms are governed by the laws and regulations of the Republic of Latvia. If any clause of the Terms conflicts with the rules on consumer rights protection, the law applies.
10.4. Version of the Terms: 27 September 2026.
